SHIPPING / ORDERING / RETURNS

HOW TO FIGURE SHIPPING CHARGES

We do not ship out each item individually.  This would be far too costly to you.  We pack as many items as we safely can into one box to reduce your shipping costs.  This makes each order unique and difficult for you to calculate exact charges.  You can call us on our toll free number, email us or fax us to get an estimate before we actually ship your order.  Our loyal customers know and trust that we always use the most economical method of shipment.

If you are located in ND, SD, NE, MN, WI, IA or northern IL, we use a parcel service called SPEE DEE.  They are very inexpensive and usually provide one-day service.  Anywhere else we will use UPS or the USPO.  We have UPS hundred weight service available also.  We have negotiated great freight rates if it is necessary or feasible to ship by truck. We will also use any other means you may desire such as express mail or overnight UPS.
 
Please contact us with questions regarding shipping calculations or the shipper we will use for your order.  Call 1-800-342-4811 between 8 am and 4pm Monday thru Friday or fax us at 1-507-896-4134 or email us at bbhoney@acegroup.cc

SALES TAX

We are required to collect sales tax on all orders picked up in Houston, MN or delivered to a Minnesota address.  In this case if you have a Minnesota ST-3 exempt form filed with us prior to your order, you may be exempt from tax on most items.  If you would like to file this form, we’ll send you one or you can go online and get the form off the Minnesota Sales Tax site.  We do not collect sales tax for items shipped to other states. 

PAYMENT

We accept VISA, MasterCard, Discover debit or credit along with personal checks, money orders or cash.  Please make sure and give us your phone number if you use credit cards in case we have trouble processing your card.  Overpayments of $10.00 or less will be held as a credit on your account; others will be returned to you by check.

RECEIVING / RETURNING / BACKORDERED MERCHANDISE

Please open all boxes when you receive them to make sure you received what you ordered and that there is no damage.  If there is damage, save all packing materials and contact us immediately.  We will assist you with filing damage claims with the shipper.  If you do not receive part of your order let us know immediately.  All products are shipped FOB shipping point which means they become the property of the customer when placed aboard a shipper
 
If you choose to return merchandise please fill out the form that will be in the box completely and return it with the merchandise.  This must be done within 30 days of the invoice date.  Medications, consumables ( candy, honey stix, gum, personal care items, bee feed) chemicals, books and custom printed labels are not returnable.  Return shipping charges are your responsibility and returned goods may be subject to a 15% restocking fee.

If part of your order is backordered we will automatically ship it at the earliest possible date and any additional shipping charges will be charged to you.  If you would like us to hold your entire order till all goods are in to save shipping charges, let us know. 

PRICES

Do to conditions beyond our control; prices are subject to change without notice.  We will try and keep pricing in this site as current as possible but some changes may happen.  We will notify you only if a significant change has occurred.  Please feel free to confirm prices at any time.  We are not responsible for typographical errors as they may occur in our catalog or on this site.

SPECIAL ORDERS

All special orders of merchandise not normally sold or stocked must be prepaid in full and are not returnable.

GUARANTEE

We will handle all claims within manufacturer’s guarantees besides our personal guarantee to replace or refund your money.  If merchandise is not satisfactory upon receipt, return it within 10 days, post paid, unassembled, unused and packaged as shipped.  This warranty does not cover any damage to equipment arising from alteration, abuse or use of product for other than its intended purposes.  There are no implied or expressed warranties.

HOURS

We are open 8 am to 4:30 pm Monday thru Friday central standard time.  We are open Saturday from 8 am till Noon March thru November or by appointment.  We are closed all legal holidays including the day after Thanksgiving.  We may be closed during National Conventions if necessary.  Web site, fax and email are 24/7 of course.

DIRECTIONS

We are located about 4 ½ miles east of Houston, MN off of Hwy 16.  Follow signs.  Please call if you have any questions concerning how to get here.