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Receiving Merchandise

Please open all boxes when you receive them to make sure you received what you ordered and that there is no damage.  If there is damage, save all packing materials and contact us immediately.  We will assist you with filing damage claims with the shipper.  If you do not receive part of your order let us know immediately.  All products are shipped FOB shipping point which means they become the property of the customer when placed aboard a shipper.
If you choose to return merchandise please fill out the form that will be in the box completely and return it with the merchandise.  This must be done within 30 days of the invoice date.  Medications, consumables ( candy, honey stix, gum, personal care items, bee feed), chemicals, books and custom printed labels are not returnable.  Return shipping charges are your responsibility and returned goods may be subject to a 15% restocking fee.

If part of your order is backordered we will automatically ship it at the earliest possible date and any additional shipping charges will be charged to you.  If you would like us to hold your entire order until all products are in to save shipping charges, let us know.